At Susana Guerreiro, customer satisfaction is a priority, and we are committed to providing the highest quality products and services. Our Return and Refund Policy aims to offer transparency and trust in your interactions with us.

Returns:

1. Customers have the right to return products within 14 days of receipt, if dissatisfied or for any valid reason.
2. Products must be returned in the same condition as received, including the original packaging.

Return Process:

1. To initiate the return process, please contact us via email at [email protected], stating the reason for the return and the order number.
2. Upon approval of the return, we will provide instructions for the product return.

Refund:

1. Refunds will be processed upon receipt and verification of the returned products.
2. Refunds will be made using the same payment method used in the original purchase.

Shipping Policy:

1. Delivery times may vary depending on location and product availability.
2. We make every effort to ensure timely delivery, but we are not responsible for delays due to circumstances beyond our control.

Payments:

1. We accept secure payments through various methods, including credit cards and other electronic payment methods as indicated on our website.
2. Payment details are processed securely and are NOT stored in our systems.

Policy Changes:

1. We reserve the right to adjust this Return and Refund Policy as necessary. We recommend reviewing this page periodically for any changes.
2. By continuing to use our services after changes to this policy, you agree to the practices described herein.
3. If you have any questions or need further information, please contact us via email at [email protected].

Effective Date: 16/01/2024